A High Level of Satisfaction and New Ideas: Insights from our List & Label Customer Survey 2024

Back in March, we conducted our annual customer survey to gain deeper insight into the satisfaction and needs of our developer community. The results were extremely pleasing and revealing towards our aim to continuously develop List & Label and our services. Of course, we’d like to share them with you.

Customer Satisfaction Has Increased
We are very pleased that our customer’s overall satisfaction with List & Label continued to increase in 2024. The average rating climbed from 4.3 to 4.5 stars. This shows us that we are on the right track in regards to product development.

chart customer satisfaction

High Recommendation Rate
The high recommendation rate is particularly impressive: 96% of those who responded said they’d recommend List & Label to fellow developers. Almost 90% have already done so, which confirms reliability and efficiency of our software.

chart 1 recommendation rate
chart 2 recommendation rate

Improvements and New Features
This year, we have once again gathered a number of interesting suggestions for improvements and new features, which — as always — will be included in our product planning. This approach has allowed us to incorporate many new features into List & Label in the past. Thank you very much for your valuable feedback!

Evaluation of Support and Sales Team
combit’s support team received an average rating of 4.6 stars, which is a significant improvement from last year. This reflects the fast and effective help we are able to offer.

improvement of sales and support team

Our sales team also received a high score of 4.6 stars, confirming clear and transparent communication about products, offers and pricing.

bar chart sales and support team

Suggestions for Improving Our Support and Services
Although customer satisfaction with our support services was rated very high, there were specific suggestions for further improvements:

  • Introduction of a chatbot with access to a knowledge database: We already do provide a solution with DocBot. Our new AI-driven documentation bot provides the ability to have interactive conversations and ask questions. DocBot creates a list of the sources used to create the answer. Improved web documentation: We’re already working on detailed documentation for the Web Report Designer and the Web Report Viewer.
  • Improved web documentation: We’re already working on detailed documentation for the Web Report Designer and the Web Report Viewer.
  • Offering web seminars on specific topics: Here, too, we’re in the process of revising possibilities and developing new concepts.

The results of the 2024 survey are extremely valuable to us, they do not only show in which areas we’re doing well, but also point out potential for improvements. Thanks to your input, we’re continuously aiming to further developing List & Label and tailoring it to your requirements even better. If you weren’t able to take part in the survey, or if you still have something in mind: You can submit new suggestions for List & Label at any time in our Idea Place. We’d like to send out a heartfelt Thank You to all participants for their time and feedback.

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