A crosstab does a great job in aggregating your data and helps to spot trends and outliers. We've put great effort in enhancing our crosstab support for the last few versions. However, although there's a nice wizard to get you started, usability testing showed that even creating simple crosstabs was still a challenging task for some users. That's something we hope to change with LL24.
In LL21, we improved the Drag & Drop behavior thoroughly. However there was one thing still missing. When dropping e.g. a date field, at times you don't need the actual date in the report but rather e.g. the year. The same for numerical values – do you want decimals? If yes, how many? Do you require a local formatting? Or a currency symbol? While you can easily achieve any of these formattings using simple formulas or the "Format" property, you have to do just that. So drag and drop is not the no-brainer it is supposed to be in a perfect world. In LL23, the world will actually become a little more perfect.